A Whole Systems Approach, Part 11/14: How Excellent Companies Can Be Really Close to Customers

NOTE: This is a fourteen (14) part series written by Ed Brimmer. I'm reposting his series here, with his permission. For all posts in the series, click here. Thanks for visiting! Lou Hayes, Jr. 

Part 11 lays out the initial values & conditions of a Stochastic Process which aims to keep you close with customers. Since every company varies in the level of their current bureaucracy their is no way to determine the outcomes with certainty. The way you deal with uncertain scenarios is to do less of one thing & more of another to see what emerges. While you can't say for sure how this process will play out their are probable outcomes we can predict. When you interact with more people together externally you build an implicit knowledge together which enables speed & harmony of the organization to react to a variety of needs for your customers.


To begin at Part 01 of the series, click here

To advance to the next Part 12, click here.


Author: Ed Brimmer. Biography coming soon.


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